Traditionally, formal investigations involve a ton of paperwork. There are forms that you have to fill, take proper notes of interviews and maintain a contact log of who you are meeting, when, points of discussion and any relevant evidence that the interviewees are providing.
Goosecase takes the hasstle out of this process by removing the paperwork, automatically logging and maintaining data and the ability to access and share any case details easily.
I started by having multiple calls with a workplace investigator and then read the documents to digitize this process while keeping the intended user in the loop.
I started by documenting a rough process of what an investigator goes through.
Some formal forms were provided by the investigator which is used in the investigation.
Mapping Investigation Process
Combining the above with articles about workplace investigators, videos on how to conduct investigations and the forms provided, I built a user flow that documented the whole process of an investigation.
The flow identified primary and secondary use cases which needed to be catered in the platfrom
With the above flow and use cases locked, it was time to digitize the process. Forms were most helpful in defining the attributes and while designing wireframes, it was immediately clear that the digital process is going to be a lot more efficient for the investigators than a traditional paper based system.
Following is a limited prototype of the interface. Feel free to click around and see the wireframes in action.Prototype not working?
Bird's eye view of prototyping